ServiceNow S2P & Finance Case Management Specialist
ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist
6 months
Remote
InsideIR35 - Umbrella only
The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows.
The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.
Key Responsibilities
ServiceNow Configuration & Delivery
- Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
- Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
- Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
- Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes
Process Optimisation & Automation
- Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
- Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
- Support continuous improvement initiatives aligned to ITIL and finance operational best practice
Stakeholder Collaboration
- Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
- Facilitate workshops to capture requirements and validate solutions
- Provide clear documentation, user guidance, and training where required
Support & Governance
- Provide 2nd/3rd line support for S2P and Finance Case Management issues
- Ensure adherence to ServiceNow platform governance, security, and compliance standards
- Support testing, releases, and platform upgrades
- Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction
Essential Skills & Experience
ServiceNow Experience
- Proven hands-on experience with ServiceNow Source-to-Pay modules
- Strong experience with ServiceNow Finance Case Management
- Confident configuring workflows, Flow Designer, case management features, and catalog items
- Solid understanding of ServiceNow data structures, roles, and security model
Finance & Procurement Knowledge
- Strong understanding of end-to-end Source-to-Pay processes
(Requisition PO Invoice Payment) - Experience working with Finance teams (AP, AR, FP&A, Procurement)
- Understanding of financial controls, approvals, and audit requirements
Technical & Analytical Skills
- Ability to analyse process gaps and translate them into ServiceNow solutions
- Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
- Strong documentation and stakeholder communication skills
Qualifications & Certifications (Desirable)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow SPM / S2P / CSM-related certifications