Customer Support Technician

We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range. You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service.

What You will Do:

• Provide technical support via phone, email, or in person
• Troubleshoot software, hardware, and application issues
• Escalate complex problems to relevant technical teams
• Document support cases and maintain accurate records
• Assist with product testing, sign-off, and releases
• Share insights with internal teams to improve user experience
• Create sales quotations and provide pre-sales technical support

Key Skills:

• Experience in technical customer support (ideally in a tech environment)
• Excellent communication skills and a polite phone manner
• Logical, methodical troubleshooting approach
• A strong customer-first attitude and team spirit
• Full, clean UK driving licence
• Basic electronics understanding

Benefits:

• Profit-related bonus
• Private healthcare package (incl 24/7 GP, physio, mental health support)
• Enhanced pension and share option scheme
• 25 days holiday + bank holidays
• Cycle to work and EV salary sacrifice scheme
• Holiday purchase option
• Free EV workplace charging