Application & Support Engineer
We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.
You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.
- Provide technical support to customers via telephone, remote access and occasional site visits.
- Deliver user training and technical workshops to customers and stakeholders.
- Support commissioning, integration and implementation activities.
- Assist customers with troubleshooting, diagnostics and issue resolution.
- Participate in technical consultancy activities during customer projects.
- Support the sales function through technical demonstrations and proof-of-concept activities.
- Work collaboratively with engineering and product development teams to test and validate software releases.
- Produce and maintain technical documentation, user guides and knowledge articles.
- Build and maintain strong working relationships with customers and internal stakeholders.
- Contribute to continuous improvement initiatives and best practice development.
- Degree, Apprenticeship or equivalent qualification in:
- Control Systems Engineering
- Automation Engineering
- Mechatronics
- Electrical Engineering
- Building Services Engineering