Functional Analyst (MS Dynamics Customer Insights - Journeys)

Seeking a commercially minded professional who has Microsoft Dynamics 365 Customer Insights - Journeys knowledge and insurance expertise. The ideal candidate will combine understanding of complex insurance sales or event management cycles with proficiency in Microsoft solutions (e.g. Dynamics 365) to drive conversations between client technical and marketing/commercial teams. This role supports high-value and long-cycle commercial insurance business, focusing on vehicle and marine sectors rather than retail.

• Lead the data analysis to generate actionable insights that improve business processes.
• Collaborate with marketing/commercial and development teams to formulate requirements.
• Map complex user journeys.
• Partner with business development teams to enhance Microsoft Dynamics 365 Customer Insights utilisation and data-driven decision-making.
• Supports product innovation.