PLM Business Support Engineering Support
As a member of the Engineering Design Capabilities Team, the PLM Business Support - Engineering Support professional provides expert-level support for the company's Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user training, troubleshooting support, and process optimization.
Responsibilities
First-Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed.
Training Delivery & Content Creation:
Develop user-friendly training materials and support documentation.
Conduct coaching sessions and deliver training during pilot phases and staged rollouts.
Implementation & Process Optimization:
Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts.
Conduct training needs analysis to tailor content for engineering teams.
Verification & Validation Support:
Assist with system validation tasks ensuring PLM tools meet specified business and engineering requirements.
User Acceptance Testing (UAT):
Participate in testing within integrated environments to confirm workflow integrity.
Data Organization & User Roles:
Support data structuring initiatives and define/manage user roles.
Provide advisory assistance in executing data organization requests.
Troubleshooting & Performance Reporting:
Offer technical support aligned with service level agreements and KPIs.
Report system performance issues and recommend enhancements.
Documentation Maintenance:
Develop and maintain robust PLM support guides and documentation.
Essential skills
Expertise in PLM/PDM Systems:
Deep understanding of PLM tools, especially Windchill, and industry best practices.
Strong Communication & Training Skills:
Ability to explain complex concepts clearly and effectively to various stakeholders.
Technical Acumen:
Experience with validation, UAT, and technical configuration of PLM systems.
Process Development:
Skilled in analyzing and creating efficient workflows aligned with tool rollouts.
Problem Solving:
Capable of resolving issues promptly and reporting performance metrics.
Collaboration:
Comfortable working across teams and engaging with diverse engineering functions.
Documentation & Support Materials:
Proficient in developing helpful user guides and maintaining accurate support records.
What do I need before I apply
- UK based support only
- Must be SC cleared
Benefits
- Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
- Always working as one team, our people are not afraid to think big and challenge the status quo
- As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people who meet the minimum criteria for the job
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
- Company
- Expleo UK LTD
- Location
- Stevenage, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Posted
- Company
- Expleo UK LTD
- Location
- Stevenage, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Posted