Technical Officer - Connected Services

Expleo are recruiting for a Technical Officer within Connected Services, to support our global automotive client, based in Bedfordshire, in their vision to deliver the most distinct and innovative range of road vehicles, all equipped with state-of-the-art technology, for a contract opportunity.

If you have a background Data Analytics and using Ticket Management systems, this could be the role for you!

Responsibilities of the Technical Officer include:

Use ticket management tools to understand the service requests raised by design team and take action
Monitor the incident tickets in the incident management system and track them through to closure
Utilise analytical tools to understand the anomalies or trends and find the root cause
Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate cloud data
Validate reports
Provide technical support

Background and experience required for the Technical Officer role include :

Ideally Degree educated
Experience of ticket management tools preferably ServiceNow
Knowledge of Power tools ie Power Query, Power Pivot, Power Automation, Power BI desirable
Problem solving skills
Competent with PC applications including Microsoft excel and Microsoft presentation
Ability to multitask between multiple projects simultaneously

To meet with current legislation, right to work checks will be carried out to ensure candidates are eligible to work within the UK. We are unable to support candidates requiring sponsorship to work in the UK.

To make an application for the Technical Officer role or require further information, please contact:
Jacquie Linton
(phone number removed)
(url removed)