Senior Application Support Engineer

About the Role

We're looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You'll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code level.

Key Responsibilities

• Monitor and manage production systems for trading and market data
• Investigate and resolve system and data issues, including code-level debugging
• Collaborate with developers to implement improvements
• Provide multi-tier support to internal and external stakeholders
• Assist with onboarding new team members, clients, and applications
• Enhance monitoring, runbooks, and automation

Requirements

• Experience with high-performance or real-time systems (finance/trading a plus)
• Strong Linux and command-line skills
• Knowledge of market data, order flows, and related protocols
• Ability to read and troubleshoot code (C++, JavaScript, Kotlin)
• SQL proficiency and familiarity with Git/CI-CD
• Experience with AWS, Prometheus, Grafana, RabbitMQ

Tech Stack

• Backend: Kotlin, Node.js, TypeScript, RabbitMQ
• Cloud: AWS
• Databases: MySQL
• Monitoring: Prometheus, Grafana, CloudWatch, OpenSearch