Service Management Specialist (Manchester Area)

Service Management Lead - Hybrid - Inside IR35

Role Overview:

As the Service Management Lead , you will be responsible for driving operational stability and risk mitigation within the IT Service Management.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
• Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues .
• Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management .
• Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Requirements:

• ITIL v4 Foundation certification (mandatory).
• Proven experience in Service Management, IT Operations, or Risk Management .
• Strong background in Incident, Problem, and Change Management .
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

The role:

• Up to £850 per day
• Hybrid in Manchester
• ASAP Start
• 3 month rolling contract
• Inside IR35

Service Management Lead - Hybrid - Inside IR35