Credit Controller
Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job:
- The role is to manage a collection of accounts end-end, ranging from the collection of both aged/current debt, allocate where required and actively engage those responsible to ensure payment within terms.
Key responsibilities for this job:
- To engage and collect due debt across all assigned customers
- To focus on reducing aged debt to agreed KPIs
- To ensure accounts are managed to a good standing, inc adding notes
- To take responsibility for the debt, chase internal dept’s where required
- Allocating receipts where required
- Log and redirect queries if required.
- Manage interdepartmental relationships
- To follow set process for dunning, suspension and legal when required
- Any other duties considered appropriate for the role
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience in a similar role, with a focus on collections from clients within the Public Sector
- Strong excel skills
- Negotiation skills
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Experience working for an ISP or communications provider would be preferable but not essential.
- Sharing responsibilities and strong team working capability
- Good communication skills are essential and must be able to work on own initiative.
- Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.
Our People
Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.