Order Desk Administrator
Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job:
- Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.
- Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.
Key responsibilities for this job:
- Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
- Create Order Forms and SD’s on behalf of ACM – via forecast
- Amending of pre-signed Order Forms on behalf of ACM’s
- Supply account information from OSS
- Ensure all supporting Order Documentation is correct and completed
- Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Coaching and training Sales teams on understanding and following process
- Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
- Ensure any errors are swiftly dealt with and corrected
- Ensure Orders are sold in line with the Sales Engagement Rules
- Managing intercompany orders across the Exponential-e group
- Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
- Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
- Liaising with different areas in the business and customers
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word, Adobe and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Our People
Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.