IT Apprentice
As part of the Business Support team, the primary focus of the role is to be responsible for 1st line IT support for barristers and staff. Some of the work may involve dealing with confidential matters which must be observed without question. Duties include: diagnosing and repairing software and hardware issues with user computers etc.
Role
Key Tasks:
You will:
- Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely
- You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner
- You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers
- Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner
- Install hardware and software on PCs and Laptops as directed.
- Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing
- Collect and deliver IT equipment within the building
- To arrange for equipment to be collected and delivered
- Manage the printing facilities and occasionally help with document management
- Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar
- You will also ensure that devices are up to date and secure
Technical Specification:
You will:
- Support Microsoft Windows 10 and 11 based PCs and Microsoft Office
- Support Apple iPads, iPhones and Android phones
- Provide basic networking support for both staff and visitors
- Maintain user accounts based on Active Directory and Office 365
- Work as part of the IT team in patching and updating all user end devices
- Resolve basic IT problems such as: install and uninstall software on PCs and Laptops, set up mobile devices, tablets, and desk phones, build and repair standard PCs and laptops
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills - Your training will include gaining a Level 3 IT qualifications
- Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th May 2024
- Start Date
- Thursday, 6th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Strong work ethic
- Passion for IT
Qualifications
- English GCSE or equivalent, grade C/4 + (Essential)
- Maths GCSE or equivalent, grade C/4 + (Essential)
About the Employer
F C OPERATIONS LTD
Fountain Court is a long-established set of commercial barristers in the ‘magic circle’ and at the forefront of financial and commercial dispute resolution. Our 104 barristers and over 30 staff comprising clerks, finance, IT, and marketing have a wide range of expertise across a range of practice areas and act in some of the highest profile and complex disputes.
- Company
- F C OPERATIONS LTD
- Location
- FOUNTAIN COURT, TEMPLE, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,500.00
- Posted
- Company
- F C OPERATIONS LTD
- Location
- FOUNTAIN COURT, TEMPLE, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,500.00
- Posted