Service Designer

Service Designer (SC Eligible)

Salary: £50-70K + BenefitsLocation: Manchester, London or Glasgow (hybrid - 1 day per week onsite)

Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You'll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact.

What You'll Do

• Lead and contribute across the full service design process - from ideation and discovery through to prototyping, testing, and delivery.
• Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout.
• Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers.
• Create service design artefacts such as user journeys, blueprints, personas, and service concepts that communicate complex ideas clearly.
• Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences.
• Identify opportunities for innovation and continuous improvement within existing services.
• Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community.

What You'll Bring

• Proven experience delivering end-to-end service design projects in agile environments.
• Strong understanding of user-centred design, accessibility standards, and inclusive design principles.
• Hands-on experience creating key service design artefacts (journeys, blueprints, prototypes).
• Familiarity with Government Digital Service (GDS) standards and applying GDS design principles.
• Excellent stakeholder engagement and workshop facilitation skills.
• A curious, analytical mindset with the ability to simplify complex problems.
• Eligibility for SC (Security Check) clearance - UK resident for the past 5 years with no extended absences.

Why You'll Love It Here

Exposure to high-profile digital transformation programmes across public and private sectors.

Ongoing professional development with access to a wide range of certifications and training opportunities.

Hybrid working with flexibility to balance office and remote collaboration.

Supportive, inclusive culture that values creativity, diversity, and wellbeing.

Regular team events, knowledge-sharing sessions, and opportunities to shape the future of digital design.

RSG Plc is acting as an Employment Agency in relation to this vacancy.