IT Support Apprentice
We are seeking a proactive and motivated IT Apprentice to join our team and kick-start a career in IT. This role offers a valuable opportunity to gain hands-on experience with industry-leading cloud and security technologies, working alongside experienced IT professionals.
Role
- Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
- Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
- Log and document incidents and service requests accurately in the IT service management system.
- Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
- Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
- Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
- Install and configure new user devices, such as desktops, laptops, and phones.
- Perform routine maintenance checks on equipment and systems to ensure functionality.
- Support onboarding of new employees by setting up accounts, devices, and access rights.
- Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training
- Level 3 Information Communication Technician Apprenticeship.
- All training will take place at our head office in Doxford Park.
After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY OF SUNDERLAND COLLEGE
- Working Week
- 9.00am - 5.30pm, Monday to Thursday. 9.00am - 3.00pm, Friday. Subject to change as the business requires.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 4th July 2025
- Start Date
- Monday, 14th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
Qualifications
- English GCSE, grade Grade 4-9 Or Equivalent (Essential)
- Maths GCSE, grade Grade 4-9 Or Equivalent (Essential)
About the Employer
FAIRSTONE GROUP LIMITED
Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.
- Company
- FAIRSTONE GROUP LIMITED
- Location
- 8 Camberwell Way, Doxford International Business Park, Sunderland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- FAIRSTONE GROUP LIMITED
- Location
- 8 Camberwell Way, Doxford International Business Park, Sunderland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted