IT Support Apprentice
In this role, you will be responsible for maintaining and supporting our IT systems, hardware, and applications, providing technical support to ensure seamless functionality across all supported systems
Role
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Provision of quality 1st line technical support to internal and external users
- Endpoint device builds (Laptop builds/configuration)
- Ensuring the user & hardware asset register is up to date
- Accurate recording of issues and resolutions into our helpdesk system
- Managing your own workload and time
- Occasional travel with colleagues to our offices across the UK
- Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
- Suggesting technical and process improvements to colleagues and managers and implementing them as directed
- Mentoring and guidance to internal and external users on technical and/or business knowledge
- Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision
- Take responsibility and ownership of incidents and requests, and escalate where required to senior technical colleagues or 3rd party IT partners
- Demonstrable documentation skills (reports, policies, procedures, workflows) as required
- Company pension scheme
- Death in service
- 25 days of annual leave
- Flexible benefits
- Enhanced family-friendly policies
- Cycle to work scheme
JOB REQUIREMENTS
- Familiarity with operating systems (Microsoft, iOS and Android)
- Basic knowledge of cloud platforms (Microsoft Azure/Office 365)
- Awareness of security practices and protocols
- Willingness to collaborate and adapt in a team-oriented environment
- Good customer service skills
- Work towards obtaining a full driving license
- Fault-finding and troubleshooting skills
- Logical and thorough in approach to incidents and requests
- Work towards completing and passing the required Microsoft certifications in line with the requirements of the apprenticeship scheme
- Familiarity with Microsoft Office Applications
- Laptop builds and configuration
- Familiarity with tablet and mobile device configuration
DESIRABLE SKILLS/EXPERIENCE
- Education: Wanting to pursue an IT apprenticeship
- Technical Skills: Basic understanding of computer hardware, software, and networking principles
- Interest in IT and Security: Genuine interest in IT, cloud technologies, and cybersecurity
- Problem-Solving Abilities: A logical approach to troubleshooting and an eagerness to learn from challenges
- Communication Skills: Clear and professional communication skills, both written and verbal
PERSONAL PROFILE
- Show awareness of how businesses are impacted by their IT and prioritise work accordingly
- Work well under pressure and go the extra mile to provide excellent customer service
- Show an organised, proactive and analytical approach to all work
- Motivated to learn and develop within the company
- Adaptive and a positive attitude to challenges and change
- Demonstrate strong communication skills and ability to empathise with user’s issues and build strong, professional relationships
- Deal positively with ambiguity and complexity, working through challenges positively to reach a solution
- Take ownership of issues and show initiative in solving them
- Work effectively and efficiently with the IT team and third parties
- Proven and relevant working experience in a busy, user-focused organisation
- Excellent communication skills for dealing with diverse colleagues
- Self-driven, results-oriented with a positive outlook, initiative, and leadership ability
- Travel to remote sites as required
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Information Communication Technician Level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information Communication qualification
- Over 90% of our apprentices move on to permanent full-time employment in the tech industry
- There are also opportunities to extend your training with a higher-level Apprenticeship Programme
- Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEEP TALENT LIMITED
- Working Week
- Monday to Friday 9am to 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th July 2026
- Start Date
- Saturday, 18th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Grade C/4 + (Essential)
- Maths GCSE, grade Grade C/4 + (Essential)
About the Employer
FAIRSTONE GROUP LIMITED
Fairstone is a full-service wealth management house delivering intelligent solutions for your lifetime financial journey.
Incorporating one of the UK’s largest Chartered financial planning firms, our team of financial advisers offer independent financial advice, investment management and estate planning services.
Our clients are at the centre of everything we do and thanks to them we are one of the most trusted wealth management firms on Trustpilot.