IT Support Technician Apprentice (L3) – Fawcetts IT – Salsbury, SP1 2DR – £18kp/a – 36.25hrs/w
Providing specialist IT services as part of a small IT Support team. It will be your responsibility to resolve faults, combined with maintenance tasks and installations of IT hardware and software.
Role
The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required.
Key responsibilities:
- Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits
- Be involved in the day to day running of the Support Team
- Managing anti-virus & backups systems
- Deploying new applications
- Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches
- Maintain a high level of customer satisfaction
- Install and maintain wired and wireless networks
- Fault logging, tracking and escalation
- Configuring and updating physical and virtual servers
The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful
candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.
The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure.
Skills, characteristics and experience in the following:
- Windows 10 /11
- Office 2010 - 365
- Active directory
- Windows server
- Hardware troubleshooting
- LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi
- Azure
- Hyper-V & VM Ware experience
- Mac hardware and OSX
- Security and cyber awareness
- Audio-Visual hardware and software
Training
- During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
- This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 5th June 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
- Computer Science/IT GCSE, grade 4/C (Desired)