Business Systems Analyst - D365/Business Central

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership of key business systems, ensuring they support operational, financial, and strategic needs across the organisation.
Key Responsibilities:

Systems Ownership & Expertise

• Administer and optimise RSM (InTime & InPay) and Microsoft Dynamics 365 Business Central, including configuration, permissions, bespoke workflows, and system integrations (Bullhorn > RSM, TLK > RSM, RSM > Sixcel).
• Support Payroll, Billing, Management Accounts, and wider business teams across RSM, Business Central, Continia tools, and Jet Reports.
• Manage software releases, updates, and change requests; test and assess impacts; ensure compatibility with custom features.
• Create and maintain custom reports, troubleshoot data issues, and work with vendors or support partners to resolve incidents and change requests within SLA.

Cross-System Support & Project Delivery

• Provide 2nd/3rd line support for Business Central, RSM, Bullhorn ATS, Power BI, and related applications.
• Lead or contribute to system implementations, upgrades, and enhancement initiatives.
• Collaborate with developers, analysts, and third-party vendors to deliver improvements and user-focused solutions.
• Document system processes and support the service desk with operational handover for new or updated applications.

Stakeholder & Service Support

• Resolve escalated incidents efficiently and communicate proactively with stakeholders regarding updates, training needs, and new features.
• Escalate complex issues when required and support training and onboarding activities for application users.

Vendor Management

• Monitor supplier performance against SLAs, raise and manage support tickets, and escalate when necessary.
• Participate in vendor reviews to ensure strong partnerships and optimal system performance.

Job Requirements:

Essential

• Experience as a Business Systems Analyst or in a similar applications-focused role.
• Strong knowledge of Microsoft Dynamics 365 Business Central.
• Understanding of Payroll, Billing, and Finance process flows.
• Competent with reporting.
• Awareness of integration processes across systems.
• Excellent stakeholder and vendor management capabilities.
• Strong documentation, testing, and troubleshooting skills.

Desirable

• Experience with Continia (Document Output & Capture).
• Background in recruitment or staffing industry systems.
• Experience with RSM (InTime & InPay) is highly desirable.
• Familiarity with Power BI for reporting and analysis.

Personal Attributes:

• Analytical thinker with strong attention to detail.
• Proactive, solution-driven mindset.
• Clear and confident communicator.
• Able to work independently and as part of a cross-functional team.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.

If you are an experienced Business Systems Analyst looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in Whiteley.

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