IT Service Manager

Key Responsibilities

• IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.

• Technical Support - Provide hands-on support across hardware, software, networks, and user issues.

• Cloud Administration - Manage and maintain environments in AWS and Azure , including monitoring, access, and configuration.

• User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.

• Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.

• Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.

• Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.

• Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required).

• Strong all-round IT capability across support, infrastructure, cloud, and service delivery.

• Experience with