Dynamics 365 Developer

FDM is a global business and technology consultancy seeking a Dynamics 365 Developer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be fully remote role with some occasional visits to the client’s site in Solihull.

Our client is seeking an experienced Dynamics 365 Developer to join their team, focusing on Customer Service, Marketing, and Sales applications. This role involves designing, developing, and implementing Microsoft Dynamics 365 and Power Platform solutions to meet evolving business needs. You will work closely with cross-functional teams and stakeholders to ensure that technical solutions support organisational goals and improve the efficiency of business processes.

The successful candidate will work within an agile, product-based environment, contributing to continuous improvement efforts while actively participating in the product development lifecycle. As a key member of the Products Team, you will support the implementation and evolution of the client’s Dynamics 365 solutions, sharing knowledge, mentoring team members, and helping build long-term capability within the team.

Responsibilities

• Lead the design and development of custom solutions in Microsoft Dynamics 365 and Power Platform, ensuring alignment with business requirements and technical best practices
• Support agile delivery practices by actively participating in ceremonies such as sprint planning, daily stand-ups, retrospectives, and backlog refinement
• Work closely with business analysts, product owners, and stakeholders to gather and interpret business needs, and translate them into technical requirements
• Customise and configure Dynamics 365 modules (Customer Service, Sales, Marketing) and Power Platform applications to meet defined specifications
• Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow
• Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues
• Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge
• Document all development, configuration, and integration activities in a clear and comprehensive manner
• Demonstrate clear, effective communication skills when working with both technical and non-technical audiences, in both written and verbal formats
• Collaborate with solution architects to understand technical limitations and advise on suitable development options
• Take part in internal initiatives aimed at improving internal processes, increasing service efficiency, and supporting long-term system improvements
• Ensure adherence to governance, information management, and security policies in line with the Serco Management System

Requirements

• Minimum of 5 years hands-on experience in Dynamics 365 and Power Platform development and customisation
• Strong technical proficiency in Microsoft Dynamics 365 (CRM, Customer Service, Sales, Marketing) and the Power Platform (Power Apps, Power Automate, Power Pages)
• Proven experience in Power Platform Application Lifecycle Management
• Proficiency in C# .NET, JavaScript, HTML, and SQL
• Experience working within agile and DevOps environments
• Knowledge of Azure services and their integration with Dynamics and Power Platform
• Experience managing and optimising large-scale Dataverse environments
• Expert-level familiarity with XRM Toolbox and its applications in system customisation and diagnostics
• Excellent problem-solving skills with the ability to diagnose and resolve issues independently
• Strong communication and interpersonal skills, with a proven ability to work effectively in a collaborative team environment
• High level of attention to detail, with a focus on producing accurate and high-quality outputs
• Experience with Dynamics 365 Omnichannel for Customer Service
• Familiarity with Microsoft Field Service and IoT configurations
• Experience in migrating large and complex datasets into Dataverse from multiple sources
• Must hold or be eligible for SC Clearance

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual Leave
• Work place pension

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.