Administration & Customer Service apprentice
You’ll gain hands-on experience in a busy waste and environmental services business, with sustainability at the heart of what we do. We encourage our apprentices to share ideas, take ownership of tasks and suggest ways we can improve. We will support and nurture your role alongside your apprenticeship training.
Role
- Answering our customer service phone and speaking to customers about any queries they may have
- Booking in orders and taking payments through our secure payment portal
- Assisting with our social media and marketing
- Processing invoices payable and receivable
- Answering live chats
- Managing our inboxes and responding to customer enquiries
- Potential to assist with website development and updates
- General office and administrative duties
- General ad hoc duties
Training
Business Administrator Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6-hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Depending on the needs of the business at the time, successful applicants may have the opportunity to progress into a full-time Customer Service and Administrative Advisor position with Find A Skip following completion of their apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
- Working Week
- Monday - Friday, 8am - 4:30pm, Could be the occasional Saturday 7am - 12pm for annual leave cover.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 28th September 2026
- Start Date
- Monday, 5th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Reliable and punctual
- Excel
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 5 (Essential)