Administration & Customer Service apprentice

You’ll gain hands-on experience in a busy waste and environmental services business, with sustainability at the heart of what we do. We encourage our apprentices to share ideas, take ownership of tasks and suggest ways we can improve. We will support and nurture your role alongside your apprenticeship training.

Role

Answering our customer service phone and speaking to customers about any queries they may have
Booking in orders and taking payments through our secure payment portal
Assisting with our social media and marketing
Processing invoices payable and receivable
Answering live chats
Managing our inboxes and responding to customer enquiries
Potential to assist with website development and updates
General office and administrative duties
General ad hoc duties

Training

Business Administrator Level 3.

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6-hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Depending on the needs of the business at the time, successful applicants may have the opportunity to progress into a full-time Customer Service and Administrative Advisor position with Find A Skip following completion of their apprenticeship.

Apprenticeship Standard: Business administrator (level 3)
Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Working Week: Monday - Friday, 8am - 4:30pm, Could be the occasional Saturday 7am - 12pm for annual leave cover.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Monday, 28th September 2026
Start Date: Monday, 5th October 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Reliable and punctual
Excel

Qualifications

English GCSE, grade 5 (Essential)
Maths GCSE, grade 5 (Essential)

About the Employer

FIND A SKIP LTD

Find A Skip is a waste management and environmental services business, providing reliable, efficient and practical waste solutions to customers across the UK. We specialise in skip hire, waste collection, recycling and waste management, with a strong focus on delivering excellent customer service and responsible environmental outcomes. Our operations bring together people, vehicles, sites and technology to ensure waste is collected, handled and processed safely and efficiently.

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