Account Manager

Account Manager - EdTech - Schools & MATs

£40,000 - £50,000 + OTE

London - Hybrid

We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MAT's in the UK.

You'll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver a strong customer experience and drive retention and growth.

Key Responsibilities:

• Manage customer relationships to drive retention, engagement and expansion across accounts
• Build strong, trusted relationships with key stakeholders including c- suite and SLT
• Develop a deep understanding of each customer's priorities, challenges and success criteria
• Collaborate with internal teams to improve customer experience and outcomes
• Share customer insights to support product and business strategy
• Lead renewal conversations, including pricing, negotiation and terms
• Monitor account performance, identifying risks and growth opportunities

Requirements:

• Experience in account management or customer success/ sales role in the EdTech space
• Commercially aware with a strong tack record identifying upsell and cross selling opportunities
• Knowledge of the K-12, early years education space is preferred
• Strong communication skills, able to explain complex solutions clearly and foster long lasting relationships
• Organised and comfortable managing multiple priorities (CRM experience preferred)
• Collaborative, proactive and results focused
• Real passion for education and learning
• Previous teaching experience is highly desirable

For more information please reach out to martha.seymour@wearefind.co.uk