IT Apprenticeship
Role
- To provide first-line support to customers, resolving IT tickets and updating the outcomes
- To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment
- To install and configure software applications
- To help produce and maintain IT statistics, reports, checklists and other documentation as necessary
- Answering telephone enquiries and routine email correspondence
- Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday - 9 am to 5 pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 5th June 2025
- Start Date
- Friday, 6th June 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- FIRST CLASS TECHNOLOGIES LTD
- Location
- UNIT 64, 64 BRITANNIA WAY, BRITANNIA ENTERPRISE PARK, LICHFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- FIRST CLASS TECHNOLOGIES LTD
- Location
- UNIT 64, 64 BRITANNIA WAY, BRITANNIA ENTERPRISE PARK, LICHFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted