Resource Manager

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

1 - 5%

• Take decisions on the matching of unallocated resource demand to available capacity and the resolution of demand conflicts, interlocking with PS and Project Management Practice leaders. The RM & GRM will be the final decision authority.
  
  
• Supporting the design, development, and maintenance of processes for the timely and efficient allocation of available billable PS resource supply to PS project demands.
  
  
• Works with consulting management team, program/project managers to identify type of technical and business resources needed. Understands employee skills and proficiencies.
  
  
• Identify capacity across PS and match to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.
  
  
• Identifies incremental key fungible skill sets and ensures skills matrix is then enhanced and updated.
  
  
• Collaborates and effectively solves internal barriers with large cross-functional teams to accomplish company goals.
  
  
• Proactively engage with PS & PM Practice leadership to drive remediation of PlanView allocations data.
  
  
• Maintain & run Bench Report to facilitate fast and efficient searching/matching between available resources and opportunities.
  
  
• Materially contribute to decisions on short-term training and strategic cross-training requirements, driving discussions on use of lower cost resource augmentation vs cross training internal resource.
  
  
• Contribute to decisions on the leveraging of contractors to resolve resource and/or skillset shortages.
  
  
• Driving key strategic initiatives around revenue optimisation and RUC acceleration
  
  
• Other related duties assigned as needed.
  
  

• Must have previous experience of working in a Professional Services organization
  
  
• Must have extensive experience of Commercial Lending and Commercial lending products
  
  
• Must have experience of using Planview
• Extensive experience in resource management in a global and multi-product environment
  
  
• Knowledge of project management standards, processes, procedures and guidelines
  
  
• Strong leadership and decision making
  
  
• Ability to interact and negotiate with all levels of management and staff resolve issues efficiently and to reach agreement when there are widely differing viewpoints.
  
  
• Excellent analytical, problem-solving, decision-making team, conflict management, organization and time management skills
  
  
• Excellent verbal and written communication skills
  
  
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.
  
  

• An ability to initiate and manifest flexibility, adaptability, and creativity.
  
  
• Excellent analytical skills.
  
  
• Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
  
  
• Strong problem-solving ability. Adaptability in pressure situations, and empathy for clients and staff.
  
  

• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
  
  
• High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.
  
  

• Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
  
  
• Proven collaborative approach; openly sharing information and receptive to the ideas of others.
  
  
• Creating and cultivating networks of people across a global and matrixed organization.
  
  

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.