Business Administration apprenticeship

Office Administrator in Sales and Estimating, a hybrid role that blends office coordination with technical & commercial support. The role includes administrative, communication, sales & technical estimating.

Estimating support, database management, answering phone, emails & sales reporting & general office admin duties

Key Responsibilities:

• Estimating Support & Document Management
• Enquiry- Filter and set up incoming project enquiries, tenders, and Requests for Quotations (RFQs) into the company's internal management system
• Document Control- Manage the electronic filing of technical project materials, including construction drawings, specifications, and scope of work documents
• Information Gathering- Review incoming enquiry packets to identify missing or incomplete data and proactively liaise with clients to resolve the gaps.

Sales Administration:

• Order Processing- Receive, verify, and accurately log approved customer purchase orders into the internal billing and tracking systems
• Database Maintenance- Continually update client contact details, interaction history, and lead statuses within the CRM system
• Lead Inquiries- Serve as a key touchpoint by answering incoming phone calls and emails from prospects, resolving general questions, and vetting basic requirements before assigning them to a Sales Engineer
• Sales Reporting- Compile regular performance metrics, quote-to-order conversion rates, and inventory or schedule updates for management review

General Office Administration:

• Liaison- Maintain communication channels between internal departments (e.g., Sales, Estimating, Production) to facilitate smooth order handovers
• Office Maintenance- General clerical duties including sorting post, ordering office supplies, and maintaining structured digital filing systems
   

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Competence in Microsoft
• Technical literacy
• Good time management

• English & maths GCSE, grade 9-4/A*-C (Essential)