TechOps Solutions Apprentice

An entry-level apprenticeship within Customer Operations, offering hands-on experience in SaaS, marketing automation and social media technology. Learn how Force24 and SoAmpli support customers, troubleshoot issues, deliver campaigns and manage social activity while developing product knowledge, communication, and problem-solving skills.

Customer Support and Product Guidance

• Respond to customer questions through email, phone and live chat, with guidance and support from the wider team.
• Help customers understand how Force24 and SoAmpli can support their marketing activity, customer engagement and wider business goals.
• Support a wide range of marketing teams and businesses by giving clear, practical advice through different customer communication streams.
• Investigate straightforward platform questions, gather the relevant information and escalate clearly when further technical input is needed.
• Develop confidence in handling customer conversations professionally, clearly and calmly.

Campaign and Marketing Delivery

• Support the build and delivery of customer campaigns, including campaign set-up, audience checks, journey logic and quality assurance.
• Learn how targeted campaigns are planned, built, tested, launched and reviewed across different customer objectives.
• Support the Professional Services team with practical campaign delivery tasks, customer work and internal preparation.
• Build an understanding of how segmentation, customer data, timing, channel choice and personalisation influence campaign performance.

SoAmpli Social and Content Support

• Learn how SoAmpli supports social media activity and how social content can help businesses improve reach, engagement and brand presence.
• Support social-related activity such as content preparation, channel awareness, campaign monitoring and engagement research.
• Understand the role of social media within a wider multi-channel marketing strategy, including how social, email, web and events can work together.
• Review examples of copy, calls to action, brand application and campaign creative to understand how messaging influences audience response.

Technical Support and Solution Delivery

• Support the investigation of straightforward product or user issues by gathering the relevant details, reproducing the steps and checking the expected behaviour.
• Assist with the configuration, testing and implementation of Force24 and SoAmpli solutions under guidance from the wider team.
• Document findings, actions and outcomes clearly, and escalate issues with useful evidence when wider technical support is needed.

Customer Lifecycle and Business Awareness

• Develop a clear understanding of the full customer lifecycle, including prospect engagement, onboarding, adoption, retention and expansion.
• Learn how marketing activity supports different stages of the lifecycle and how customers use Force24 and SoAmpli to improve outcomes.
• Understand how different departments work together to support customers, including Customer Operations, Marketing, Professional Services, Support, Training, Integrations, Customer Success and Product.
• Use customer questions, feedback and campaign examples to build commercial awareness and understand how value is created for customers.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Patience

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)