Network Engineer Apprentice

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP, Mitel, Broadsoft, Motorola, Ruckus and NEC, and others.

• Fault find, configure and remotely monitor products and services provided by Four-teen IP. Products from Cisco, HP, Aruba, Ruckus, Watchguard, among others. Services ranging from Routing, Switching, Wireless, IP telephony.
• Solving problems, assessing situations, and applying solutions utilising acquired voice and data networking knowledge and experience.
• Understand how telecommunication equipment and services work and be equipped to manage disruptions of service and establish solutions to deal with challenges as they arise.
• Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field.
• Responsible for resolving faults and responding to customer enquiries within SLA.

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

• English GCSE, grade C (Essential)
• Maths GCSE, grade C (Essential)