Digital Employee Experience DEX Consultant - Nexthink

Digital Employee Experience (DEX) Consultant - Nexthink

Location: UK (Hybrid options)

Contract: please note the IR35 determination is still under debate

Duration: 6 Months with high likelihood of extension

Day Rate: TBC

Role Overview:

We are seeking a skilled Digital Employee Experience Consultant with hands-on expertise in Nexthink platform administration and consulting. In this role, you will leverage Nexthink's analytics, automation, and remediation capabilities to optimize IT services, improve employee experience, and provide actionable insights into endpoint health and user satisfaction.

As a successful DEX consultant responsibilities will include:

• Consulting & Strategic Guidance
  • Advise Customer & Partner leadership on leveraging Nexthink insights for endpoint modernization and service optimization.
  • Train and Cach teams on Nexthink investigations and visualizations.
• Nexthink Administration
  • Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns).
  • Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory).
  • Perform upgrades, patching, and health checks.
• Digital Experience Monitoring & Analytics
  • Build dashboards and investigations for endpoint performance and user experience.
  • Define KPIs and alert thresholds for compliance and stability.
  • Use Nexthink to proactively detect and resolve performance issues.
• Automation & Campaigns
  • Create automated workflows and Remote Actions for common IT issues.
  • Design targeted campaigns to collect user feedback and improve satisfaction.

To be successful in the DEX Consulting role you will need to demonstrate experience such as:

• 5+ years of experience with Nexthink platform administration and analytics.
• Strong understanding of DEX concepts and IT performance monitoring.
• Highly desirable to hold Nexthink certification
• Highly desirable to have knowledge or exposure to Lakeside SysTrack, Riverbed or Ivanti alternatives
• Highly Proficiency in scripting (PowerShell, Python) for automation.
• Familiarity with Windows/macOS environments and EUC technologies.

Please note:

• The hybrid model can and will support flexibility, but collaboration, peer learning and direct customer engagement are valued, as such some site visits will be required.
• Candidate MUST be UK based
• Sponsorship support is NOT available at this tie and full legal right to live and work in the UK is required

Reward

In addition to a rolling 6 months opportunity with strong rates comparable with level of expertise, the end partner is championing the role of Automation and AI in the intuitive data-driven service improvement and efficiencies across End-User Computing

Next Steps

Please hit 'Apply Now' to be considered for this or similar positions we have available.

Key skills terminology

Digital Employee Experience, DEX, Digital Workplace Experience, End-User Experience, Employee Digital Experience, End-User Computing, Nexthink, Lakeside SysTrack, ControlUp ONE, Riverbed Aternity, Ivanti Neurons, Collector, Engine, Portal, Remote Actions, Campaigns, PowerShell Python, AI, Automation

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process