IT Support Apprentice
The successful candidate will assist the IT team in providing technical support to staff/users and help to maintain hardware, software and network systems. This role is ideal for someone looking to start their career in IT, offering hands-on experience, training and the opportunity to develop technical and customer-facing skills.
Role
- Setting up new starters on the system, creating/migrating their mailbox from a prem environment to the cloud.
- Setting up hardware devices like computers, laptops, cameras and printers.
- Assisting employees with general IT issues/queries, ranging from setting up peripherals to troubleshooting complex problems.
- Collaborating with all departments across the business working on crucial IT projects.
- Testing and maintenance of the backup system.
- Firewall maintenance and updating rules within the system.
- Configuration and maintenance of cisco switches.
- Checking computers/laptops windows updates, manually and automatically through an update server.
- Involved in improving cyber policies and phishing simulations.
- Updating/improving documentation procedures.
- Effectively control health & safety risks within your designated work areas and teams.
Training
- Yeovil college attendence once every 2 weeks, plus 1 hour remote session every week.
- Upon completion of this apprenticeship, there could be potential to become an IT Support Technician within Framptons Ltd.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- YEOVIL COLLEGE
- Working Week
- Monday to Friday - 9am to 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 26th March 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Grade 9 – 4 / A* - C (Essential)
- Maths GCSE, grade Grade 9 – 4 / A* - C (Essential)
About the Employer
FRAMPTONS LIMITED
Framptons was established in 1898 and has since become an award-winning business based in Shepton Mallet,Somerset. In 2023, the company was acquired by Profura and has continued to deliver the service and quality that are fundamental to its operations. With a heritage spanning more than a century in the food industry, Framptons has developed renowned processing facilities at its Somerset factory.