IT Technical Apprentice
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Role
You will be working within a team providing IT support, initially carrying out routine checks and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools. You will need to enjoy reading, as the intention is that you build skills quickly and in depth. There will be in-person training and video training incorporated too.
An exceptional level of English is required as you will be drafting/creating the annual IT reviews that the organisation provides to customers.
You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Office 365, Azure and Amazon Web Services.
You will be joining a young dynamic company in a role which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work.
Reporting to the lead consultant / managing director, your duties will include:
- IT projects focused opportunity with a mix of internal IT and customer IT projects
- Install, support and service business customers
- Handle telephone calls and emails from clients and create support incidents as needed
- Carry out regular checks and processes
- Provide 1st line support to clients – via telephone, email and remote working
- Provide on-site support to clients occasionally
- Identify areas for improvement within support to improve service delivery to clients
- Strive to improve communication both internally and with clients
- Additional duties as deemed appropriate to the role and business need
- Part of this role includes the requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions
- As the first line of contact with customers, you must always maintain a professional and corporate image of the company
Training
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
- As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
- The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing the course and objectives)
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 25th May 2026
- Start Date
- Thursday, 4th June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Written English
Qualifications
- English GCSE, grade Grade A - C (4 or above) (Essential)
- Maths GCSE, grade Grade A - C (4 or above) (Essential)