IT & Systems Support Technician Apprenticeship
You will play a key role in helping customers get the most from FTC’s solutions, which are designed to improve safety, compliance, and operational efficiency across site fleets and equipment.
Role
- Provide 1st line systems support to internal staff and external customers via phone and email
- Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting)
- Diagnose and resolve basic system and user issues, escalating where required
- Support the setup, configuration, and onboarding of new customer systems
- Maintain and update customer accounts, user access, and system data across core platforms
- Assist with system integrations, updates, and improvements as new solutions are introduced
- Support internal teams with system usage, troubleshooting, and process improvements
- Carry out basic diagnostics on hardware and system components to support the technical/engineering team
- Assist in maintaining office systems and equipment (PCs, phones, printers) where required
- Ensure all work aligns with company procedures, compliance, and data accuracy standards
- Undertake additional duties as required by the Systems Analyst or Managing Director
Training
- Information Communications Technician Level 3
- Remote training with a qualified IT tutor
Promotion to IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Friday, 08:00 - 16:40
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 29th May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade A-C or 4-9 (Essential)
- Maths GCSE, grade A-C or 4-9 (Essential)
About the Employer
FTC SAFETY SOLUTIONS LIMITED
With over 20 years of expertise, FTC Safety Solutions has grown from a team of three to 31, delivering industry-leading safety solutions in the materials handling industry across the UK, Europe, and beyond. Our success is built on exceptional customer service and a deep understanding of workplace safety. As we expand globally, our focus remains the same—protecting people and improving efficiency with reliable, innovative solutions.