Customer Success Manager
Customer Success Manager
North Derbyshire
25,000- 30,000 (competitive based on experience) + bonus
This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight
Description of the role:
- Travel to customer sites across the UK
- Install company hardware where required (tablets, tablet scanners, etc.)
- Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
- Deliver hands-on training to mechanics, workshop managers, office staff, and drivers
- Ensure the customer is fully operational before leaving site
- Provide go-live day and post support
- Gather feedback and relay it directly to the development team
- Support customers in the first month post-installation with practical guidance
This role suits someone who prefers:
- Working from home
- Being on the road
- Practical hands-on work
- Training people
- Seeing customers successfully adopt and use the system
- High-energy environments like workshops, depots, and transport yards
About you:
- Very confident in face-to-face customer environments
- Strong SaaS onboarding experience (can be trained)
- Ability to train end users with varied technical ability
- Problem-solving mindset
- Not management-focused - purely delivery-focused but self managed
- Full UK driving licence (essential due to site travel)
Additional Information/Benefits:
- Competitive base salary in line with skills and experience
- Bonus on each customer success
- Quarterly company team bonus
- Commission on upsells, sole demos and setups etc