Customer Success Manager

Location: Derbyshire, East Midlands, UKCustomer Success ManagerNorth Derbyshire£25,000-£30,000 (competitive based on experience) + bonusThis organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresightDescription of the role: Travel to customer sites across the UKInstall company hardware where required (tablets, tablet scanners, etc.)Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)Deliver hands-on training to mechanics, workshop managers, office staff, and driversEnsure the customer is fully operational before leaving siteProvide go-live day and post supportGather feedback and relay it directly to the development teamSupport customers in the first month post-installation with practical guidance This role suits someone who prefers:Working from homeBeing on the roadPractical hands-on workTraining peopleSeeing customers successfully adopt and use the systemHigh-energy environments like workshops, depots, and transport yardsAbout you:Very confident in face-to-face customer environmentsStrong SaaS onboarding experience (can be trained)Ability to train end users with varied technical abilityProblem-solving mindsetNot management-focused - purely delivery-focused but self managedFull UK driving licence (essential due to site travel)Additional Information/Benefits: Competitive base salary in line with skills and experienceBonus on each customer successQuarterly company team bonusCommission on upsells, sole demos and setups etcTPBN1_UKTJ