Client Engagement Lead

About the Role

We are actively hiring a Client Engagement Manager to be the day-to-day owner of our UK utility relationships the consistent, trusted face of the company from contract handoff through onboarding, operationalisation, value delivery, and expansion.

Why this hire now

The company UK business is accelerating as transmission operators move from pilots to larger,

network-wide programs. This is the first UK-based Client Engagement Manager. You’ll work closely with US-based teammates while being the on-the-ground owner for UK accounts - bringing white-glove service, local market context, and strong customer presence.

What sets the best candidates apart

Experience working with UK transmission operators or understanding of the UK regulatory environment, plus a track record managing complex, technical customer implementations. Comfortable engaging both engineers and executives is highly valued.

What you’ll own

• Be the primary point of contact for UK transmission operator customers across the full contract

lifecycle - building trust with both technical and executive stakeholders.

• Quarterback high-profile deployments from onboarding through value delivery, coordinating internal teams (Solutions Engineering, Field Operations, Data Calibration, Data Science, Product, and Operations).

• Drive value realisation by tying outcomes to customer goals (reliability, congestion management, cost reduction, renewable integration, emissions reduction).

• Run the operating rhythm of the account: stakeholder mapping, project plans, status updates, risk management, and crisp communications.

• Translate between worlds: explain technical concepts to business audiences and business constraints to technical teams.

• Navigate the UK market and regulatory context with empathy and a solutions orientation.

• Land and expand: identify additional high-value opportunities and partner closely with Sales.

• Build reusable playbooks that improve customer satisfaction and enable scale.

Success Milestones

Within 3 months: Build strong foundational knowledge of UK customers, products, and

establish clear engagement rhythms.

Within 6 months: Build trusted cross-functional relationships and drive engagements to measurable operational value.

Within 12 months: Identify expansion opportunities, contribute to scalable playbooks, and be recognised as a trusted partner.