Genesys Cloud Architect

We are seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications.

Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest genesis cloud features and capabilities.

Responsibilities:

• Design and architect Genesys Cloud solutions based on business requirements and technical considerations
• Collaborate with stakeholders including business analysts developers an infrastructure teams to understand project objectives and create robust genesis cloud designs
• Lead the implementation and configuration of genesis cloud solutions ensuring they align with best practices and industry standard.
• Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact centre tools and databases
• Define and document technical specification system configurations and workflows
• Provide technical guidance and support to development teams during the implementation and testing phases
• Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments.
• Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency.
• Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments.

Desired skills

• Should have strong knowledge and hands on experience or 15 years with Genesys Cloud architecture and implementation
• Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking
• Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite
• In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator architect composer designer
• Proven ability to identify customer needs through technical benefits assessments and build the business value of the solution.
• Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different solutions
• Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components.
• Experience in Assessment Designing and implementation of Genesys CX or Migration to Genesys CX from other contact centre technologies or on-prem Genesys
• Handon experience with embedding Genesys dialer into SAAS Application like Salesforce, Zendesk, ServiceNow and custom Apps.
• Handson experience with the implementation of Virtual Agent assist knowledge base caller Intent Identification capabilities in Genesys
• Experience in integrating Genesys with AWS lambda or using Genesys Data action to retrieve data from Database or API