Key Account Support Coordinator

Windlesham

30,000

About the Role

We're looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You'll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction.

Key Responsibilities

• Act as a point of contact for client accounts
• Support communication between clients and internal teams
• Handle enquiries, issues, and service requests promptly
• Assist with resolving complaints and improving processes
• Manage helpdesks, client portals, and raise purchase orders
• Support reporting, KPI tracking, and client reviews
• Work closely with colleagues to ensure client requirements are met

About You

• Strong client service and communication skills
• Organised with the ability to manage multiple tasks
• Proactive and solutions-focused
• Confident working independently and as part of a team
• Experience with Microsoft Office and CRM systems