Digital Systems-Facilities Administrator

Job description

Job responsibilities

As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

Main duties of the job

• Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution

• To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

• Support project work, including digital transformation led by the IT Lead and CEO

• Identify and document best practices as part of ongoing process to increase efficiencies

• Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

• Liaise with facilities suppliers to arrange appointments/bookings and progress chase

• Part of the facilities team, you will be required to update documentation on internal systems

• Record Alerts data and compliance

• Undertake infection control audits

• General administrative tasks as required by the management team

What you'll have:

Technical Skills:

• Office 365 applications

• Use of social media platforms

Person Specification

Experience

Essential Key Skills and Qualifications:

• Demonstrating excellent customer service and support skills

• Excellent written and verbal communication skills

• Great IT skills

• Problem solving and analytical skills

• Make constructive contributions and collaborate with others to achieve common goals

• In-depth knowledge of MS Office

• Ability to work as a team member and autonomously

• Ability to follow policy and procedure

Desirable

• Health and Safety training

Qualifications

Essential

• Educated to GCSE level or equivalent

• GCSE Mathematics and English (C or above)

Personal Qualities

Essential

• Polite and confident

• Flexible and cooperative

• Motivated

• Forward thinker

• High levels of integrity and loyalty

• Sensitive and empathetic in distressing situations

• Ability to work under pressure

Person Specification

Qualifications

• Essential
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Experience

• Essential Key Skills and Qualifications:
• Demonstrating excellent customer service and support skills
• Excellent written and verbal communication skills
• Great IT skills
• Problem solving and analytical skills
• Make constructive contributions and collaborate with others to achieve common goals
• In-depth knowledge of MS Office
• Ability to work as a team member and autonomously
• Ability to follow policy and procedure

• Desirable
• Health and Safety training

Personal Qualities

• Essential
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Employer details

Employer name

Fakenham Medical Practice

Address

Meditrina House

Trinity Road

Fakenham

Norfolk

NR21 8SY

https://fakenham-medical-practice.nhs.uk/