Technical Writer - Oracle Cloud

About the Role

We are looking for a skilled Technical Writer with deep Oracle Cloud ERP expertise to create high-quality Standard Operating Procedures (SOPs) and process documentation. You will work closely with business stakeholders, IT teams, and end-users to capture real-world processes, translate technical concepts into clear content, and build a comprehensive knowledge repository for our manufacturing operations.

Key Responsibilities

• Understand Business Processes: Collaborate with business users, process owners, and IT teams to analyze Oracle Cloud-enabled workflows in Finance, Supply Chain, Procurement, and Production.
• User Shadowing: Observe end-users and SMEs to document real-world Oracle Cloud usage.
• SOP Development: Create and standardize SOPs, user guides, training manuals, and process flows.
• Documentation Standards: Ensure alignment with industry best practices, compliance requirements, and client-specific standards.
• Simplify Complex Concepts: Present Oracle Cloud technical and functional knowledge in an accessible format for diverse audiences.
• Version & Change Control: Maintain revision histories and track document updates.
• Stakeholder Collaboration: Validate documentation accuracy with IT, operations, quality, and compliance teams.
• Training Support: Deliver reference materials that enhance user training and adoption.

Required Skills & Qualifications

• Proven experience as a Technical Writer in manufacturing or enterprise technology environments.
• Strong hands-on knowledge of Oracle Cloud ERP (Finance, SCM, Procurement, Manufacturing).
• Ability to shadow users and document processes effectively.
• Expertise in SOPs, user guides, training manuals, and process documentation.
• Excellent communication and collaboration skills across business and IT teams.
• Proficiency with documentation tools (MS Office, Visio, Lucidchart, Confluence, etc.).
• Familiarity with compliance/quality standards (ISO, FDA, SOX) is a plus.
• Strong analytical skills and attention to detail.