Delivery Manager

Job Role: Delivery Manager

Location: Bradford/Leeds; Client is requesting for candidates local to Bradford/Leeds and who has max 2 hrs travel time.

Job Type: Permanent

Key Responsibilities

Client & Stakeholder Management

· Serve as the primary onsite client representative for the End Client.

· Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.

· Facilitate proactive communication, expectation setting, and issue/risk resolution.

· Represent Client in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership

· Lead end‐to‐end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.

· Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.

· Ensure high‐quality delivery across development, modernization, cloud, data, and digital portfolios.

· Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

· Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.

· Drive continuous improvement, automation, and efficiency within support and operations.

· Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

· Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.

· Monitor financial performance, staffing, margin optimization, and operational KPIs.

· Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.

· Identify upsell/cross‐sell opportunities and support strategic account growth.

Team Leadership

· Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.

· Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

· 12+ years of IT delivery experience, with at least 5+ years in onsite client‐facing roles.

· Strong expertise in Scaled Agile / SAFe delivery models.

· Proven experience leading large digital transformation engagements.

· Hands‐on experience governing AMS / support programmes in complex enterprise environments.

· Prior experience managing multi‐tower accounts valued at £10M+.

· Excellent stakeholder management, communication, and negotiation skills.

· Ability to work effectively with global, distributed teams.

· Strong understanding of contract management, delivery governance, and financial oversight.

· Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).

Desirable Skills

· Water/Utilities industry experience (advantageous).

· Certifications in SAFe, PMP, ITIL, or similar frameworks.

· Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.