Receptionist

Job summary

We are looking for a part time receptionist (18 hrs per week) to join our friendly team. The role of a GP receptionist is an important part of the practice. Reception is often the first point of contact for patients, whether this is face-to-face, over the telephone, or through online services.

As a receptionist, your role is not simply about answering the phone or booking appointments. You are part of the wider practice team and play an important role in helping patients access the right service and ensuring the practice runs smoothly.

Main duties of the job

Welcoming patients and providing a friendly and professional first point of contact.

Answering telephone calls and dealing with patient queries.

Booking, cancelling and changing appointments appropriately.

Helping patients understand how they can access the different services available.

Signposting patients to the most appropriate healthcare professional or service.

Processing administrative requests and updating patient information.

Handling confidential and sensitive information appropriately.

Supporting GPs, nurses, care coordinators and the wider practice team.

Managing patient requests through systems such as the NHS App and online consultation services.

Ensuring messages and requests are passed to the appropriate team member.

Following practice policies, procedures and confidentiality requirements.

About us

We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.

Job description

Job responsibilities

As a GP Receptionist, you will be the first point of contact for patients, providing a friendly, professional and welcoming service. You will handle patient enquiries, book and manage appointments, answer telephone calls, process administrative tasks and signpost patients to the appropriate service.

The role requires excellent communication and organisational skills, a calm and professional manner, and the ability to work effectively as part of a busy practice team. Confidentiality, accuracy and a patient-centred approach are essential.

Person Specification

Experience

Essential

GSCE Level qualifications in English & Maths or equivalent
A demonstrable commitment to professional development.
Previous experience in dealing with the public
Reception experience.
Good computer skills, Microsoft Word and Excel
Excellent interpersonal and communication skills

Desirable

A recognised IT qualification.
Previous work experience at a GP Practice
Experience of the EMIS Web System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Farley Road Medical Practice

Address

53 Farley Road

South Croydon

Surrey

CR2 7NG

United Kingdom

Employer's website

https://www.farleymedical.co.uk/

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