IT Support Technician Apprentice

Key Responsibilities:

• Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system
• To provide excellent customer service, assisting staff and pupils in the use of IT resources
• To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems
• To assist in supporting and managing of a range of devices, including iOS and MacOS environments
• To provide IT and AV support for Public and Internal Examinations
• To provide IT and AV support for school events including occasional duties out of school hours
• To help ensure that devices are kept up to date and that security software is up-to-date
• To help monitor consumables and to arrange for orders to be placed
• To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment
• To assist with the maintenance of the equipment inventory
• To assist with the creation and management of user accounts
• To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training
• To keep abreast of current developments in IT within schools
• To promote high standards of Health & Safety with regards to IT and other technology
• To help ensure that the School operates within the law with respect to software licenses, data protection and IT use
• To complete any administrative paperwork promptly and to a high standard

• IT skills
• Attention to detail
• Organisation skills
• Team working

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)
• IT or Digital Related GCSE, grade C/4 (Desired)