Help Desk Admin

Help Desk Administrator - Perm Role

Location: Bolton

Salary: £28,000 - £30,000

We are currently looking for a reliable and professional Help Desk Administrator to join a busy and fast paced team.

This role will be the first point of contact for incoming calls, so strong communication skills and a confident telephone manner are essential. You'll be responsible for handling customer queries, logging information accurately, and ensuring a high level of service is delivered at all times.

Key Responsibilities:

• Answering incoming call and responding to customer enquiries
• Providing a professional and friendly first point of contact
• Logging and updating information on internal systems
• Coordinating with internal teams to resolve queries
• General administrative duties to support help desk function

Requirements:

• Previous experience in an admin or help desk role preferred
• Strong telephone manner and customer service skills
• Organised, with good attention to detail
• Ability to work in a fast-paced environment
• Confident using basic IT systems

What's on offer:

• Competitive salary of £28,000 - £30,000
• Supportive team environment
• Opportunity to grow within the business

If you're a proactive and personable individual who enjoys dealing with people and keeping things organised, we'd love to hear from you. If you are interested in this position and would like to apply, please email a copy of your CV to Sean at Fawkes & Reece, using the contact details provided or you can give my mobile a call for further details on (phone number removed)