Operations & Performance Data Manager
Job summary
The Operations & Performance Data Manager is a pivotal analytical leadership role responsible for delivering performance intelligence, reporting, and business insights across FedBucks' urgent care, primary care, and community healthcare services.
The role involves analysing complex operational, workforce, clinical, and contractual data, developing Power BI dashboards, forecasting demand and capacity, monitoring KPIs, and supporting service improvement programmes. Working closely with operational and senior leaders, the post holder helps ensure services achieve performance targets, improve patient access, optimise workforce utilisation, and deliver high-quality care for over 550,000 patients across Buckinghamshire.
Why This Person Should Work for FedBucks
This role is ideal for someone who is passionate about using data to improve healthcare outcomes and make a meaningful difference to patients and local communities. FedBucks offers the opportunity to work across a diverse portfolio of healthcare services, influence strategic decision-making, drive continuous improvement, and support innovative community-based care delivery. As a values-driven social enterprise, FedBucks provides a rewarding environment where analytical expertise directly contributes to better patient care and the success of primary care services across Buckinghamshire.
Main duties of the job
The Operations & Performance Data Manager will provide high-quality analytical, performance and business intelligence support across FedBucks' Integrated Urgent Care, Primary Care Services and Community Healthcare programmes.
The post holder will be responsible for the collection, analysis, interpretation and presentation of operational, workforce, clinical and contractual performance data to support effective decision-making, service improvement and organisational growth.
Working across a broad portfolio of services including NHS 111, Clinical Assessment Services (CAS), Out of Hours (OOH), Primary Care Services, Community Healthcare Wellness Workers (CHWW), and associated healthcare programmes, the role will develop meaningful insights that improve patient access, service delivery, workforce utilisation and contractual performance.
The post holder will work with multiple clinical and operational systems including EMIS, Adastra, eRS, Joy, OtpoLink and other organisational datasets to provide accurate reporting, forecasting, dashboard development and performance analysis.
The role will support operational leaders, managers and directors in understanding service demand, identifying opportunities for improvement and ensuring services deliver against contractual, quality and organisational objectives.
About us
FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services. As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
Job description
Job responsibilities
Performance Reporting & Analytics
Analyse performance across all Integrated Urgent Care Services, including NHS 111, CAS, OOH, UTC and associated healthcare pathways.
Monitor, validate and report on key operational, workforce and clinical performance indicators, including service demand, call handling performance, response times, clinical assessments, appointment utilisation, home visiting activity, workforce productivity, patient outcomes and service accessibility.
Produce daily, weekly, monthly and ad hoc performance reports.
Ensure reporting is accurate, timely and aligned to contractual and organisational requirements.
Investigate performance variances and identify opportunities for improvement.
Present findings and recommendations to operational and senior leadership teams.
Performance & Business Intelligence
Analyse and report on operational, workforce, activity and clinical performance across Integrated Urgent Care Services, Primary Care Services, Community Health & Wellbeing Worker programmes, and other commissioned healthcare services to support performance management, service improvement and contractual delivery.
Produce performance reports for operational, quality, contract management and Board meetings.
Develop meaningful KPIs and performance metrics across multiple healthcare services.
Support contract monitoring and reporting requirements for commissioners, NHS England, ICBs and other stakeholders.
Systems & Data Management
Extract, validate, analyse and interpret data from multiple clinical, operational and workforce systems to produce accurate reporting, performance insights and business intelligence that support service delivery and organisational decision-making.
Work closely with the Systems & Data Manager to improve data quality, reporting functionality and system integration.
Support data migration, validation and quality improvement activities.
Ensure consistency of reporting definitions and methodologies across services.
Dashboard Development & Data Visualisation
Develop and maintain interactive dashboards and reporting tools using Power BI, Excel, SQL and other analytical platforms.
Create scorecards and management information packs for operational meetings, quality committees, Board reports and commissioner reviews.
Support the automation of reporting processes to improve efficiency and data quality.
Ensure reporting outputs are user-friendly, accessible and focused on operational decision-making.
Demand, Capacity & Workforce Planning
Support demand and capacity modelling across urgent care services.
Analyse trends in activity, patient demand, workforce utilisation and service performance.
Produce forecasts to assist operational planning and resource management.
Support winter planning, resilience planning and business continuity arrangements through data analysis and modelling.
Work with operational managers to identify capacity constraints and workforce requirements.
Service Improvement & Operational Support
Identify service pressures, bottlenecks, inefficiencies and emerging risks.
Support continuous improvement initiatives through the provision of analytical insight and evidence-based recommendations.
Work collaboratively with operational and clinical leaders to evaluate service changes and improvement programmes.
Support benchmarking activities against internal, regional and national performance indicators.
Data Quality & Governance
Ensure data accuracy, integrity and consistency across reporting systems.
Support data validation processes and the investigation of data anomalies.
Maintain robust reporting standards and documentation.
Ensure compliance with data protection, information governance and NHS reporting requirements.
Contribute to data audits and quality assurance activities.
Continuous Improvement
Support the development of reporting frameworks and performance management systems.
Keep up to date with developments in data analytics, NHS reporting requirements and business intelligence tools.
Contribute to service improvement projects and transformation initiatives.
Undertake any other reasonable duties required to support service delivery.
General
Be an active member of the FedBucks Operations On-Call rota, providing senior operational advice and support for service incidents, capacity pressures, business continuity issues, and operational escalations as required.
Carry out other duties and responsibilities commensurate with the grade of the post, as required to support service delivery, operational priorities and the wider needs of the organisation
Person Specification
Skills and Knowledge
- Advanced Microsoft Excel skills.
- Experience of Power BI dashboard development.
- Strong analytical and problem-solving skills.
- Excellent numerical and statistical analysis capability.
- Ability to interpret complex datasets and identify trends.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to data accuracy.
- Ability to prioritise workloads and meet deadlines.
- Knowledge of information governance and data protection requirements.
- SQL coding and database management skills.
- Knowledge of NHS urgent care performance standards.
- Understanding of demand and capacity modelling techniques.
- Experience of forecasting methodologies.
- Knowledge of NHS performance and commissioning frameworks.
Qualifications
- Degree-level qualification in Data Analytics, Business Intelligence, Statistics, Mathematics, Information Management or a related subject, or equivalent experience.
- GCSE (or equivalent) English and Mathematics at Grade C/4 or above.
- Microsoft Power BI certification.
- Qualification in Data Analytics or Business Intelligence.
- NHS Data Analyst or Information Management training.
- Prince2, Lean or Quality Improvement qualification.
Experience
- Data analyst, business intelligence or performance analyst role.
- Producing dashboards, reports and management information.
- Power BI and advanced Excel functions.
- Analysing large and complex datasets.
- Interpreting and presenting performance information to non-technical audiences.
- Working with multiple stakeholders to understand reporting requirements.
- Experience within the NHS, urgent care, healthcare or a regulated environment.
- Analysing workforce and operational performance data.
- Using SQL and database querying tools.
- Supporting contract performance and KPI reporting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FedBucks Ltd
Address
FedBucks Ltd
Unit D1, Regents Park
Summerleys Road
Princes Risborough
HP27 9LE
United Kingdom
Employer's website
https://www.fedbucks.co.uk/