EUC Engineer

Are you a technically skilled and customer-focused IT professional looking for an opportunity to make a real impact within a fast-paced retail environment? If you enjoy delivering hands-on support, solving technical challenges, and building strong relationships with users across multiple locations, this could be the perfect role for you.

Please note that this is a fully on-site role, primarily based at our Brent Cross location, with regular travel required to support our Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells sites.

When you join Fenwick, you’ll receive:

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• WeCare -24/7 GP, wellbeing advice & support service.

About the Role

The End User Computing (EUC) Engineer at Fenwick plays a key role in delivering reliable, high-quality IT support across multiple retail and office locations, ensuring colleagues can work efficiently and effectively every day. Based primarily at Brent Cross, this hands-on role supports sites including Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells, providing both on-site and remote technical assistance across a varied end-user environment. Working closely with the EUC team, you’ll help maintain seamless IT operations while building strong relationships with users and local management teams.

This is a varied and fast-paced opportunity where no two days are the same. You’ll be responsible for supporting and maintaining end-user devices, Windows and macOS operating systems, LAN and WiFi connectivity, Office 365 environments, and a range of peripherals and audio-visual equipment. From troubleshooting incidents and managing device lifecycle activities to supporting office moves and new starter setups, you’ll deliver a professional, customer-focused service to colleagues at all levels. You’ll also contribute to improving service delivery through knowledge sharing, documentation, and reducing recurring technical issues.

We’re looking for a proactive and organised IT professional with strong technical knowledge across Windows 10/11, Active Directory, networking fundamentals, and modern endpoint management tools such as Intune. You’ll thrive in a collaborative environment, be confident managing priorities across multiple locations, and enjoy providing hands-on support in a people-focused business. Flexibility to travel regularly between sites, excellent communication skills, and a commitment to delivering exceptional user experiences are essential for success in this role.

What we are looking for in a candidate...

• Strong knowledge of Office 365, Windows 10/11, Active Directory, DHCP, DNS, and printers
• Working knowledge of macOS and Intune.
• Good understanding of incident and service request management
• Solid networking fundamentals, including TCP/IP, switches, routers, and WiFi
• Familiarity with Point of Sale (PoS) systems and endpoint security tools (desirable)
• Excellent communication, organisation, and time‐management skills
• Ability to prioritise work across multiple sites
• Willingness and flexibility to travel regularly between locations

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!