Business Administration Apprentice

We are looking to recruit two enthusiastic individuals to work in a busy reception in a medical practice. The role will involve greeting people in a professional and courteous manner, undertaking a variety of reception duties to assist in the smooth running of the practice.

Receptionists will:

• Greet people in a professional and courteous manner
• Pass on relevant information and answer queries
• Assist people to access the services they need
• Undertake a variety of reception duties to assist in the smooth running of the practice

Duties and Responsibilities in line with practice policies and procedures:

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and nurses to enable efficient clinics
• Input and extract information from the practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise SystmOne and other IT systems
• Monitor and check tasks and workflows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Enthusiasm to learn

• English GCSE, grade 9-4 / A*-C / Level 2 (Essential)
• Maths GCSE, grade 9-4 / A*-C / Level 2 (Essential)