Credit Control & Accounts Receivable Administrator

At Fifosys, we are proud to be ranked among the top 10 Managed Service Providers globally, and we are continuing to grow!

We are now seeking a proactive, detail-driven Credit Control & Accounts Receivable Administrator to join our Finance team and play a key role in maintaining strong cash flow, clean ledgers, and robust financial controls across the business.

If you enjoy taking ownership, working with customers to resolve payment issues, and keeping things accurate, organised, and compliant, this could be a great next step for you.

The role

You will support the effective operation of our Credit Control and Accounts Receivable functions, ensuring accuracy, timeliness, and excellent stakeholder communication.

Credit Control

• Proactively chase outstanding customer payments by phone and email
• Liaise with customers to agree payment dates and resolve disputes
• Produce aged debt and bad debt reports for internal stakeholders
• Maintain clear and accurate records of customer interactions
• Support bad debt reviews and escalation processes

Direct Debit Management

• Process Direct Debit collections accurately and on time
• Manage Direct Debit amendments, cancellations, and customer queries
• Reconcile Direct Debit receipts and investigate discrepancies

Accounts Receivable Ledger Management

• Allocate receipts against sales invoices
• Investigate and resolve unallocated cash
• Maintain clean, accurate AR ledgers
• Perform customer account reconciliations where required
• Support the resolution of historic balances and billing discrepancies

Bank & Cash Reconciliations

• Post bank transactions accurately and promptly
• Complete regular bank reconciliations for receipts and payments
• Escalate unreconciled items in line with internal controls and month-end deadlines
• Support month-end close through timely completion of reconciliations

Credit Card & Mailbox Management

• Review and obtain supporting documentation for credit card transactions
• Post and reconcile credit card transactions accurately
• Monitor cardholder spend, approvals, and missing documentation
• Manage shared finance mailboxes, ensuring timely and professional responses

What we are looking for

Experience & Skills

• Experience in Accounts Receivable, Credit Control, or a similar finance role
• Ability to manage the credit control function in a standalone position, reporting into a Senior Finance Manager, within a small team.
• Strong understanding of invoice processing and receipt allocation
• Experience managing customer debt and payment queries
• Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel
• High attention to detail and accuracy
• Ability to manage workload effectively and meet deadlines
• Clear and confident communication skills (written and verbal)

Personal Attributes

• Proactive and solution-focused
• Highly organised with strong time management skills
• Comfortable managing competing priorities
• Professional and resilient when handling customer conversations
• Committed to continuous improvement
• Adaptable in a fast-moving environment

Our benefits

At Fifosys, we believe in supporting our people both professionally and personally. Our benefits include:

• Competitive salary, aligned to experience
• Company sick pay
• Enhanced maternity and paternity pay
• Electric car scheme, supporting sustainable travel choices
• Company pension scheme
• 25 days annual leave plus bank holidays
• Hybrid or flexible working options
• A strong focus on wellbeing and work–life balance
• Regular social events and team activities help build real connections
• Opportunities to grow and develop within a scaling, acquisitive business

About Fifosys

Founded in 2001, Fifosys delivers premium managed IT services to organisations across a wide range of industries. We’ve held ISO 27001 certification continuously since 2013 and are recognised as a leading UK MSP through the Channel Futures MSP501 rankings.

Over the last five years, we’ve achieved strong organic growth, supported by strategic acquisitions with further growth plans ahead. We’re proud of our people-first culture and our commitment to quality, accountability, and collaboration.