Inbound Sales Development Representative (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As an Inbound Sales Development Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a great foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.

This is a full time role that can be held from our London, UK hub.

What you’ll do at Figma:

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
• Close inbound sales requests for growing subscriptions
• Lead inbound billing requests (such as processing renewals and changing payment term/method)
• Close targeted outbound account renewals
• Qualify and route inbound sales requests from net-new prospects to an aligned Account Executive
• Partner with Marketing to run proactive campaigns that improve expansion/retention across all products

We'd love to hear from you if you have:

• Desire to build a career in Sales, ultimately working towards Business Development Representative and Account Executive roles at Figma
• Strong technical proficiency with ability to learn new products, processes, and policies
• Consistent record of prioritizing by urgency/impact of tasks
• Excellent written and verbal communication skills with strong attention to detail
• Proven track record to initiate tasks independently and adapt swiftly to feedback
• Inherent curiosity and commitment to ongoing learning

While not required, it’s an added plus if you also have:

• B2B SaaS experience
• Customer-facing Sales/Support experience
• Exposure to or interest in product development and web-based collaborative tools
• Multilingual (Spanish or Portuguese)

At Figma, one of our values is Grow as you go. We believe in hiring thoughtful, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .