ServiceNow Technical Architect

Job Title: ServiceNow Technical ArchitectDivision: Data Technology and InnovationDepartment: Core TechnologySalary: National (Edinburgh and Leeds) ranging from 74,900 to 85,000 and London from 82,300 to 95,000 per annum (salary offered will be based on skills and experience)This role is graded as: Technical Specialist - RegulatoryYour external recruitment contact is Benjamin via benjamin.paulon@fca.org.uk. Your internal recruitment contact is Lauren via Lauren.Pyrah@fca.org.ukApplications must be submitted through our online portal. Applications sent via social media or email will not be accepted.About the FCA and teamWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency.Sitting within DTI, the Core Technology team delivers the foundational capabilities and services that underpin the day to day running of the FCA.Role responsibilitiesAct as the technical authority for the ServiceNow platform, providing technical guidance that enables teams and stakeholders to make informed decisions and deliver effective solutionsDefine the future direction of the platform by producing and presenting clear architectural designs that support scalability, stability and business outcomesImprove quality and reliability by reviewing proposed solutions and recommending improvements before release into production environmentsEnhance platform performance through monitoring, identifying opportunities to improve health, efficiency and user experienceAdvance continuous improvement initiatives by turning optimisation opportunities into deliverable work items and supporting their effective implementationResolve complex platform challenges by providing support, identifying root causes and enabling long-term fixes that minimise recurring issuesDeliver high-value enhancements through the development and deployment of solutions that enhance platform performance and support ongoing operational excellenceSkills requiredMinimum:Proven experience on ServiceNow platform with knowledge of new technologies in Service NowProven experience as an architect, delivering high-level technical designs, architecture artefacts and roadmap governance, with demonstrable experience of designing and implementing multiple technology solutions from concept through proof of concept to production deploymentEssential:Ability to provide technical leadership on complex requirements, translating business needs into scalable solutions and developing proof of concepts to validate designsExperience converting complex technical initiatives into clear user stories and deliverables, guiding development teams through production-ready implementation and deliveryAbility to forge effective working relationships with stakeholders and team membersGathering and reviewing business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented.Fostering a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team moraleBenefits28 days annual leave plus bank holidaysHybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)Non-contributory pension (8–12% depending on age) and life assurance at eight times your salaryPrivate healthcare with Bupa, income protection, and 24/7 Employee Assistance35 hours of paid volunteering annuallyA flexible benefits scheme designed around your lifestyleFor a full list of our benefits, and our recruitment process as a whole visit our benefits page.Our values & cultureOur colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.Disability Confident: our hiring approachWe’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.Useful information and timelineAdvert Closing: 11th AugustCV Review/Shortlist: 12th AugustTechnical Test commencing from: 14th AugustInterviews commencing from: 24th AugustYour Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. SummaryLocation: London; Leeds; EdinburghType: Full time