IT Support Analyst - Fully Remote

Job Description

IT Support Analyst – Fully Remote

Location: Fully Remote – UK Based

Salary: £28,000–£36,000, depending on experience

Hours: Monday–Friday

The Opportunity

FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst.

This is an excellent opportunity to join a supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively.

Key Responsibilities

• Provide first-line technical support to users by telephone, email and remote-access tools
• Log, manage and update support tickets accurately
• Set up user accounts, devices and system access
• Support Microsoft 365 applications and Windows environments
• Escalate more complex technical problems when required
• Maintain clear records of incidents, solutions and system updates
• Deliver a professional and helpful service to users

Skills & Experience

• Good knowledge of Microsoft 365 and Windows operating systems
• Confident troubleshooting common hardware and software issues
• Strong communication and problem-solving skills
• Ability to explain technical information clearly
• Organised approach with good attention to detail
• Comfortable managing multiple support requests
• Able to work independently in a fully remote environment

What’s on Offer

• Salary of £28,000–£36,000, depending on experience
• Fully remote working
• Consistent Monday–Friday hours
• Supportive and collaborative technical team
• Ongoing training and professional development
• Opportunity to progress within a growing organisation

The closing date for applications is 14/09/2026. Applications will only be reviewed once the closing date has passed.