Sales Operations Manager (London Area)

Who We Are in a Nutshell

👋🏻 Hi, we’re FintechOS - the global leader in fintech enablement. Our mission is to make fintech innovation accessible to every company.

The FintechOS platform accelerates the launch and expansion of financial products and services, enabling businesses to realize value up to ten times faster than traditional approaches. Banks, insurers, and other financial institutions can bring new solutions to market in as little as 12 weeks with FintechOS.

About the Role

We’re looking for a highly analytical, tech-savvy, and process-oriented Sales Operations Manager to optimize our sales operations in a fast-paced SaaS environment. This role plays a critical part in driving operational efficiency, improving sales performance, and enabling data-informed decision-making across the revenue organization.

What You'll Do

• CRM Optimization: Own and optimize CRM platforms (Salesforce, HubSpot), ensuring data integrity, automation, reporting accuracy, and user adoption.
• Sales Tech Stack Management: Oversee and integrate sales and marketing tools (BI platforms, enablement, automation, etc.) to support the end-to-end sales cycle.
• Data & Insights: Build dashboards, conduct performance analysis, and deliver actionable insights that inform strategy and drive pipeline growth.
• Forecasting & Planning: Collaborate with Sales Leadership on forecasting, quota setting, territory design, and capacity planning.
• Process Improvement: Analyze and streamline sales workflows, remove friction points, and champion operational best practices.
• Project Management: Lead key sales ops initiatives (e.g., tool implementations, GTM process changes) from planning to execution.
• Change Management: Guide teams through operational changes; deliver training and documentation to support adoption.
• Cross-Functional Collaboration: Partner with Marketing, Customer Success, and Finance to align strategies, reporting, and planning.
• Sales Support: Serve as a trusted advisor to Sales Leadership on compensation plans, performance trends, and enablement needs.

What You'll Bring

• 5+ years of experience in Sales Operations, Revenue Operations, or similar roles within a SaaS or tech company.
• Deep knowledge of CRM platforms (Salesforce, HubSpot preferred) and strong system administration skills.
• Experience working with sales analytics tools (Excel, Tableau, Looker, Power BI, etc.).
• Solid understanding of SaaS metrics (ARR, CAC, LTV, churn, sales velocity).
• Proven track record in optimizing sales processes and workflows.
• Excellent communication and presentation skills.
• Strong project management experience (PMP or similar certification a plus).
• Familiarity with sales methodologies like MEDDIC, SPIN, or Challenger.
• Experience with tools like Outreach, Gong, ZoomInfo is a plus.
• A proactive mindset and the ability to thrive in a high-growth, fast-changing environment.

Our Culture

• We’re a highly motivated team tackling complex challenges in one of the world’s largest industries.
• We believe innovation thrives in diverse teams. We’re committed to creating an inclusive environment where everyone can do their best work.
• We value curiosity, ownership, and collaboration, and we take our impact seriously.

Quick Facts

• Venture-backed and co-headquartered in New York and London
• Serving international customers across North America and Europe
• Clients include industry leaders like Société Générale, Admiral Group, BPCE Oney , and innovators like Vibrant, eMag, and Howden
• Strategic partnerships with leading consultancies, including Deloitte, EY, and PwC