Case Manager

Are you ready to join a growing and dynamic team as Mortgage Administrator in South Manchester? Our client is entering an exciting phase of growth and is looking for a talented individual to help customers secure their financial needs. This role offers a fantastic opportunity to be part of a market-leading financial platform backed by global success.

This Mortgage Administrator position offers a basic salary of up to £32,000, with on-target earnings reaching £45k. Enjoy a hybrid working model with 2 days in the office and 3 days from home after a successful probation period. Plus, benefit from private health and dental cover, and a life assurance scheme.

Our client is a leader in the financial technology sector, providing innovative solutions to help users manage their credit and make informed financial decisions. With a presence in several countries and millions of users worldwide, the company is committed to leveraging technology to enable positive financial choices.

As a Mortgage Administrator , you will:

• Review and package secured loan applications for accuracy and completeness.
• Verify customer information, including income and credit history.
• Prepare and process essential loan documents.
• Conduct thorough due diligence on applications.
• Communicate with lenders and resolve any issues during the loan process.
• Liaise with customers, guiding them through the application process.
• Build strong customer relationships, ensuring satisfaction.
• Meet targets and KPIs while maintaining high customer service standards.
• Stay informed on industry regulations to provide accurate guidance.

Package and Benefits:

The Mortgage Administrator role comes with a comprehensive package:

• Annual salary of £32,000, with potential earnings up to £45,000.
• Hybrid work environment with 2 days in the office and 3 days from home after probation.
• 25 paid holidays plus a duvet day on your birthday.
• Private health and dental cover, including mental health support.
• Life assurance scheme and up to 4% matched pension.
• Daily breakfast, free snacks, and access to discounts.
• Opportunities for learning and development, including leadership-led training.

For the Mortgage Administrator role, the ideal candidate will:

• Have knowledge of secured loans (desirable but not essential).
• Possess a performance-driven mindset, focused on achieving targets.
• Deliver exceptional customer service, fostering long-term loyalty.
• Be organised and capable of managing multiple cases in a fast-paced environment.
• Excel in communication and interpersonal skills.
• Be detail-oriented with strong problem-solving abilities.
• Be flexible and willing to work shifts as needed.

If you have experience or interest in roles such as Loan Processor, Financial Advisor, Credit Analyst, Customer Service Representative, or Loan Officer, this Case Manager position could be the perfect fit for you.

If you're a motivated individual ready to make a real impact in a thriving company, this Case Manager role could be your next career move. Apply now to join a team that values innovation, customer satisfaction, and continuous growth.

Alternatively please call Jenni - (phone number removed) for more information. 

JL_FIN